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Post and packaging for the UK is included in the price of all products unless stated otherwise on the product page

For EUROPE and REST OF THE WORLD additional shipping costs will apply.

Please note that we cannot hold orders for delivery at a later date.

 

Payment and Delivery

1. How to order

You can browse the Bornfree Webshop by category. When you have found what you are after, click "add to basket".

When you've selected everything you want, simply click the basket at the top right hand of the screen and proceed to checkout.

If you place an order online then we will send your order confirmation by email.

2. Payment

We accept payment by all major credit and debit cards. We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Products are subject to availability. In the event that we are unable to supply the Products, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the Products.

In order to pay by Paperless Direct Debit you must have a UK bank account.

As you begin the checkout procedure you will be asked to fill in the billing address of the card you have chosen to pay with and your chosen delivery address.
When you have confirmed both addresses, you will be required to enter your card details. These will be processed by SagePay who are an accredited payment service provider that will handle your credit card transaction in a highly secure environment, or PayPal. At no time will your card details be stored by Born Free.

When the payment is complete you will be automatically returned to the Born Free Webshop, where you will find your unique Order Number.

All prices are shown in UK Pounds Sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges,

For information about secure online ordering see our Website Security & Privacy Policy.

3. Delivery

If your place your order before 1200 noon on a weekday we will endeavour to despatch your pack the same day.  All other orders are sent by Royal Mail 2nd Class service and are despatched within 24 hours of your order being received, unless Express Delivery has been selected.

Express Delivery
If ordered before 12.00 noon Monday - Thursday, delivery is next day. For Friday orders delivery is the following Monday. Weekend orders will be delivered the following Tuesday.

Please note that we cannot hold orders for posting on a specific future date.

Whilst we will do everything possible to deliver your Products by the date specified, we cannot accept liability for deliveries made after the date specified. Standard post orders should arrive within 5 working days. However occasionally they may take longer to arrive due to delays with the delivery company.

4. Returns

We will accept the return of all Products only if they are unused and returned in the original packaging and in a re-saleable condition within 10 days of receipt of your Products. Return of Products outside this period may not be accepted by us. If Products are returned within 10 days of receipt we will offer a full refund or exchange at the price you paid for the item minus the delivery cost. If Products are not returned in an acceptable condition it will be at our discretion whether we refund or exchange the Product in question and a restocking fee may be charged by us.

We will be happy to refund the delivery charge incurred in sending the Products to you for either of the following reasons:

(1) the Products delivered to you are different to those ordered by you (this refers to Products on your confirmation email); and/or

(2) the Products delivered to you are damaged on arrival or faulty.

5. Damaged or Faulty Products

You can return Products if they are damaged, defective, or not as specified on the Confirmation Page. You should inspect the Products as soon as you receive them for defects or damage. If you find any Products to be damaged or faulty you must inform us within 10 days of receipt of Products. If the Products are found to be damaged or faulty on delivery to you we will at our discretion repair or replace the Products or refund the price paid by you.

6. How to Return an Item

Born Free Webshop team by contacting us via one of the methods on our contact us page.

Please provide us with the following details or have them to hand when you contact us:

(1) Order Number;

(2) Email Address;

(3) Contact number (preferably a mobile); and

(4) Reason for return.

In the case of a damaged defective or faulty product, please be prepared to provide a full description of the problem. This will ensure that we can process your return as quickly as possible.

All returns must be sent back to us in their original packaging. In the case of damaged items where the packaging itself is damaged please include the damaged packaging with the returned product.

If you have any queries on our Returns Policy, please contact us.

This Returns Policy does not affect your statutory rights.

Important Note

Our Terms & Conditions apply to all Orders placed with us. Please click on the following link to view our Terms & Conditions .